# careplans AI

> careplans AI provides AI wellbeing check-in calls for aged care and other vulnerable communities in Australia. A warm, natural voice calls people on an ordinary phone, listens for signals of loneliness, distress, and decline, escalates concerns to human care teams, and generates compliance evidence automatically. The platform is in live pilot with a national healthcare provider and contracted with a youth scholarship charity. Built by CareplanAI Pty Ltd, based at Westmead Hospital, Sydney.

Key facts:
- A check-in call is a scheduled phone call, not an app: no devices, wearables, or logins are required for the person receiving care.
- Kate is the agentic voice engine behind every persona. She listens with emotional intelligence, applies a multi-model architecture, and acts on many threads at once (care record, logistics, family notification, compliance evidence) while the call is still running.
- Personas are purpose-built AI companions per community: Mary (aged care, live), Jacob (tertiary education, live), plus Cara, Jennie, Ivy, Dusty, Marco (ready), and Bloom, Grace, Jack, Ruby, Ember, Sage (seeking partners).
- Compliance: calls produce time-stamped, per-person records supporting the Aged Care Act 2024, the Strengthened Quality Standards, and the Support at Home monthly contact requirement. The 15-minute monthly contact rule applies to Support at Home participants only, not residential care.
- Data is stored in Australia (AWS Sydney). ISO 27001 aligned; SOC 2 Type II infrastructure; compliant with the Privacy Act 1988 and Australian Privacy Principles.
- Check-in calls supplement human connection; they do not replace it. Signals are not diagnoses.

## Main pages

- [Home](https://careplans.io/): AI wellbeing check-in calls for aged care.
- [Platform](https://careplans.io/platform): Kate, the agentic voice engine — how one conversation becomes many actions.
- [Solutions](https://careplans.io/solutions): offerings for aged care providers, government, researchers, tertiary education, and families.
- [Aged Care Act 2024](https://careplans.io/aged-care-act-2024): compliance guide and how check-ins evidence the Act.
- [Support at Home](https://careplans.io/support-at-home): the monthly care management contact requirement.
- [Quality indicators](https://careplans.io/aged-care-quality-indicators): quality indicator support for providers.
- [Catholic aged care](https://careplans.io/solutions/catholic-aged-care): the Catholic check-in for mission-driven providers.
- [Our family](https://careplans.io/our-family): the full persona catalogue.
- [Research evidence](https://careplans.io/citations): the peer-reviewed evidence base.
- [Articles](https://careplans.io/articles): compliance explainers and research commentary.
- [Trust Centre](https://careplans.io/trust): security, privacy, and compliance posture.
- [Contact](https://careplans.io/contact): talk to us about a pilot.

## Languages

- [English](https://careplans.io/): primary site.
- [Italiano](https://careplans.it/it): careplans AI in italiano, geo-targeted to Italy.
- [日本語](https://careplans.io/ja): careplans AI 日本語版.
- [Deutsch](https://careplans.io/de): careplans AI auf Deutsch.
- [Français](https://careplans.io/fr): careplans AI en français.
- [Malti](https://careplans.io/mt): careplans AI bil-Malti, for Malta.

## Related sites

- [nonni.ai](https://nonni.ai): daily AI companion calls for families.
- [careplans.it](https://careplans.it): the Italian site.
- [eccomi.ai](https://eccomi.ai): the Italian brand for RSA and home care.
- [caas.care](https://caas.care): compliance-as-a-service for aged care providers.
- [ndisgoal.ai](https://ndisgoal.ai): NDIS goal evidence from voice calls.