Machines that notice.
People who minister.
A wellbeing check-in call that honours who each resident is — and when someone says "I would love to receive communion again", brings a real chaplain to them, with an audit trail your board and the Commission can see.
In pilot with one of Australia's largest Catholic not-for-profit aged care providers.
See. Route. Prove.
Catholic Health Australia says it plainly: pastoral care is not an optional extra. This is how a check-in call serves that mission instead of sitting beside it.
See every resident
Regular, warm check-in calls that notice what matters to each person — their story, their preferences, their faith. A structured spiritual profile holds their tradition, parish connection, sacramental preferences, and the feast days that matter to them. Standard 1 is about the individual; this is the individual, remembered.
Route to human ministry
The system never offers spiritual counsel and never leads prayer. A request for Communion, Reconciliation, or Anointing of the Sick becomes a routed, time-aware task for your chaplaincy. Spiritual distress noticed in conversation becomes a pastoral referral — with the resident's own words, an urgency, chaplain notification, and an after-hours fallback so no one is left holding it overnight.
Prove the mission
Pastoral referrals, visits, and spiritual-care minutes accumulate into evidence: coverage against Strengthened Standard 1, the National Guidelines for Spiritual Care in Aged Care, and your own model of care — the report a Director of Mission puts in front of the board.
Built from the Church's documents outward
The design is traceable to the six principles of the Rome Call for AI Ethics. A letter of commitment was lodged with the RenAIssance Foundation in June 2026.
Mary introduces herself as an AI on every call. Families and residents see what was heard and what happened next; nothing is hidden behind the system.
A resident's faith, language, and story shape the conversation. Spiritual and sacramental requests are first-class care actions, not edge cases.
Spiritual distress, grief, and end-of-life signals route to pastoral care and chaplaincy — so no person is left holding their suffering alone. Every routing decision is audit-logged.
Safeguarding alerts are never capped or suppressed, and the same escalation ladder protects every resident regardless of cohort or funding stream.
Validated instruments (GDS-15, UCLA-3, WHO-5 and others) are administered conversationally and scored deterministically, with clinician review on every threshold breach.
Consent-gated calling and recording, graduated family disclosure under the resident's control, and Australian data residency for records.
What it is
- A wellbeing check-in that amplifies human connection
- A detect-and-route layer for clinical and spiritual needs
- Validated instruments (GDS-15, UCLA-3, WHO-5) in a warm conversation
- An evidence engine for Standard 1 and clinical governance
What it is not
- Not a companion, and not a substitute for presence or visits
- Not a chaplain — it never gives spiritual counsel or leads prayer
- Not a diagnostic tool — every clinical signal goes to a person
- Not a black box — every action is logged and reviewable
How a pilot works
Setup
Consent, onboarding, chaplaincy roster and escalation contacts, baseline instruments, governance sign-off.
Live calling
Twelve weeks of regular check-ins with your chosen cohort. Care actions and pastoral referrals flow from week one.
Mid-point review
A structured review with your clinical governance and mission leads at week six.
Evaluation
A written evaluation your board can act on: wellbeing trajectories, pastoral coverage, and a scale-up recommendation.
Bring it to your mission and quality teams
A 20-minute walkthrough against your own scenarios: a live check-in call, the care actions it produces, and the mission evidence your board would see. Clinical-governance teams can request the full Care Action Catalogue — Catholic Edition.