Kate: il motore che trasforma le chiamate di controllo del benessere in azioni di assistenza.
Ogni persona della famiglia careplans AI è un compagno vocale. Kate è il motore di coordinamento alla base di ogni compagno vocale careplans AI: ascolta con intelligenza emotiva, ragiona con il modello più adatto a ogni momento e agisce su più fronti contemporaneamente, mentre la chiamata è ancora in corso.
Kate listens
To how a person feels, not just what they say.
Voice analysis reads tone, pitch, pace, and sentiment in real time, while the conversation stays warm and unhurried. Kate arrives knowing the whole relationship: every previous call, every preference, every concern that was ever raised. Nothing has to be repeated.
Kate thinks
With the right intelligence for each moment.
A multi-model architecture routes every moment to the right depth of reasoning: instant, natural responses while someone is speaking, and deeper clinical analysis where it matters. Each call adds to a longitudinal picture, so Kate sees trends across weeks that no single conversation could reveal.
Kate acts
On many threads at once, while the call continues.
The moment a need surfaces, Kate begins orchestrating: care record, logistics, family, and compliance move in parallel, each thread tracked to completion. By the time the goodbye is said, the work is already under way.
While Margaret is still on the phone.
One sentence about a wobbly shower chair, and four threads of work start moving in parallel. Watch the real four and a half seconds.
Sequential systems finish one task before starting the next. Kate runs the threads side by side and converges them into one outcome: ordered, funded, scheduled, documented, and the family informed.
Dalla voce all'insight all'azione
Una frase. Dieci azioni. Zero inserimento dati.
Durante una normale chiamata di monitoraggio, Margaret accenna che le servirebbe una sedia da doccia. Guardate cosa fa Kate subito dopo. (Solo a scopo dimostrativo, nel rispetto di processi e procedure interne. Pieno supporto al controllo umano (human-in-the-loop) tramite voce, SMS, email o i processi di autorizzazione esistenti.)
Ecco cosa significa “dalla voce all'insight all'azione”. Mary si prende cura. Kate agisce. Margaret riceve la sua sedia da doccia.
Kate is the coordination engine behind every careplans AI voice companion.
Kate schedules the calls, guides the conversation, and turns what is heard into actions for your care team, making every call purposeful, every insight actionable, and every outcome measurable. Kate is the reason this is more than an AI that makes phone calls.
What Kate does on every call
- Schedules the call at the right time for each person
- Selects the right voice companion for the program (for example Mary for aged care wellbeing, or Bloom for new parents)
- Loads full context from every previous conversation
- Configures the conversational pathway with branching logic, conditions, and guard rails
- Orchestrates the conversation in real time
- Receives emotional signals so the conversation adapts to mood in real time
- Triggers mid-call API actions: check a database, book an appointment, update a CRM record, send an SMS
- All while the person is still on the line
- Transcription and recording
- Routine analysis on cost-optimised local models
- Advanced reasoning through frontier models
- Emotional analysis (tone, sentiment, mood)
- Generates WHO-5 wellbeing scores, structured JSON data, and compliance evidence
What makes Kate different
Escalation and action
Escalation alerts to the care team. Family notifications through nonni.ai. CRM updates. Webhook pushes. Compliance evidence packs. Follow-up call scheduling.
Longitudinal intelligence
Kate maintains memory across calls. It tracks wellbeing trends over weeks and months. It detects a gradual mood decline over three weeks, increasing mentions of pain, growing isolation.
Multi-model architecture
The right model for each task. Routine analysis on cost-optimised local models. Advanced reasoning through frontier models. Emotional analysis through specialised voice models. Cost-optimised without compromising accuracy.
Cross-call memory
Every voice companion remembers. Margaret mentioned her daughter last Tuesday. John has been sleeping poorly for two weeks. Context carries forward automatically.
Conversational pathways
Node-based conversation flows with branching logic, conditions, and guard rails. The AI follows the pathway. Hallucination-proof. Safe by design.
Continuous compliance
Every call maps to the relevant quality standards. Evidence generates as a byproduct of caring, not as an admin task. Always audit-ready.
96+ capacità in 15 aree di assistenza.
Da una singola conversazione la piattaforma può verificare il benessere, segnalare una preoccupazione, coordinare un'attività e tenere informata la famiglia. Questa è l'ampiezza a colpo d'occhio; i team assistenziali vedono l'elenco completo dopo l'accesso.
Want to see it for yourself?
Live demos are by appointment, walked through with Andrew. Ten minutes, real conversation, real questions.